We provide 30 days full and free return from the day you receive the products.RIGHT OF WITHDRAWAL:
You must send us an email to email@example.com within 30 days of receipt stating that you wish to cancel your purchase. In your email, you must state the order number and that you want to exercise your right of withdrawal. Then we will send you an email with your return label which you must print yourself.
You can not regret by simply refusing to receive the item without at the same time giving us clear notice of this.
If you regret the purchase, the item must be sent to:
2300 Copenhagen S
Please pack the item securely when you return. Once we have received the item and approved the return, we will refund the amount to your account as soon as possible and no later than 8 days after receipt.
Products that are excluded from the right of withdrawal:
Items engraved with name and text cannot be returned or exchanged.
You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way it works. In other words - you can try the item in the same way as if you tried it in a physical store. If the item has been tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the item's commercial value. In order to receive the entire purchase amount back, you must therefore do the same as you can in a physical store. You may try the product, but not take it into actual use.
All goods are covered by the Customs Act on 24 months warranty. The warranty means that you as a customer can complain about errors and shortcomings at the product that have arisen within 24 months of the purchase. The warranty does not cover when errors, injuries or wear occurs due to improper use, lack of maintenance or ordinary wear.
You must advertise within "reasonable time" after you have discovered the lack of the item. We recommend that you advertise as quickly as possible and within 2 months after the error was discovered.
You can advertise by contacting us by mail to firstname.lastname@example.org.
The item is sent to:
Kolekto Studio Aps
2300 Copenhagen S
Depending on the concrete situation you will receive the further instructions. When you return the item, please state as detailed as possible what the problem is. By justified complaint, we will refund reasonable shipping costs.
The complaint is justified, we naturally refund your reasonable shipping costs to send the item back to us. Otherwise, you must hold all transport costs, including our shipping costs for returning the product after examination, just as we can charge you up to 200 DKK. For examination of the product.
Remember that the item must always be sent in sound packaging and that no address label or package tape must not be adhered to the product or its original packaging. Remember to get a receipt for sending. You even have the responsibility for the package / goods until our reception. Therefore, save mail receipt incl. Information about shipping costs and possibly. Track and Trace number. Note! We do not receive packages sent per. Requirements or similar.
The complaint does not apply to errors or damage committed by improper operation of the product / performance.
Receipt for the purchase must be presented by complaints.
If we do not succeed in finding a solution, you can file a complaint with the Consumer Complaints Board:
Center for complaint solution (Center for Klageløsning)
House of theme
Customs Body 2
Are you a consumer resident in another EU country than Denmark, you can complain to the EU Commission's online review portal here -http: //ec.europa.eu/odr